关于州国税局、州农机局机关干部作风评议整改工作督察情况通报

　　根据州办（2009）34号文件要求，州直党政机关干部作风评议办公室于8月组织对州国税局、州农机局两个受评单位的机关干部作风评议整改工作进行了督察，现将有关情况通报如下。

　　一、基本情况

　　（一）州国税局评议意见整改情况。

　　1、评议意见整改情况。公开评议共收集到对州国税局提出的批评、意见、建议213条，综合归纳为12条。州国税局公开承诺整改措施47项，其中列入限期整改的42项，中长期整改的5项。限期整改目标有22项落实，20项正在落实。中长期整改工作正在逐步开展。

　　2、单位问卷测评情况。州国税局机关有85人参加测评。对本单位评议意见及整改措施知晓率为94.1%，不知道的为1.2%，对整改工作满意率90.6%、基本满意9.4%。对本单位及主要负责人作风满意率98.8%，基本满意的0.6%。

　　（二）州农机局评议意见整改情况。

　　1、评议意见整改情况。公开评议共收集到对州农机局提出的批评、意见、建议159条，综合归纳为14条。州农机局公开承诺整改措施41项，其中列入限期整改的28项，中长期整改的13项。限时整改项目18项已整改落实，10项正在落实。中长期整改工作已全面展开。

　　2、单位问卷测评情况。州农机局机关及下属单位共有26人参加测评。对本单位评议意见及整改措施知晓率为98.1%，对整改工作满意率76.9%、基本满意的15.4%，对本单位及主要负责人作风满意率90.4%、基本满意7.7%。

　　二、具体整改情况

　　（一）州国税局公开评议意见及整改工作落实情况 　　（二）州农机局公开评议意见及整改工作落实情况

序 号    公开评议意见                                                                                                                                                                                                                                                                                                                                                                                                整改工作落实情况

1              要加大调研力度，掌握本地区经济发展的实情，努力培植财源，为党委、政府的决策提供第一手资料。要积极利用湘西自治州贫困地区、西部开发地区等政策优势，积极向上争取税收优惠政策。                                                                                                                                                                                                                                  1、由州局党组成员带队，深入各县市局调研，对锰、锌等重点税源企业集中的吉首、花垣、保靖、泸溪四县进行调查研究，了解掌握税源税基情况。

                                                                                                                                                                                                                                                                                                                                                                                                                           2、强化锰、锌、电力、烟草、酿酒等重点税源管理，准确掌握税源变动情况，及时反映并解决组织收入工作中存在的问题，确保收入及时足额入库。到7月底止，系统共组织各项国税收入88266万元，同比增收8272万元，同比增长10.34%。

                                                                                                                                                                                                                                                                                                                                                                                                                           3、根据调研情况形成了多篇调研文章，通过信息调研渠道向州委、州政府以及省局报送，为领导决策提供参考依据。

2              要进一步优化纳税环境，提高服务水平。一是着力简化办事程序，优化办事流程；二是要做好上门服务工作，设立上门服务热线；三是增加网上银行纳税网点；四是认真解决好纳税量不大、偏远地区纳税人税票管理问题；五是着力充实办税大厅的力量，提高工作效率；六是办税要公开透明，杜绝随意性。                                                                                                                                1、按照涉税事项工作项目的关联性或前置性进行“合并操作”，实现涉税事项一次性合并申请，一次性下户调查，一次性审批办结。

                                                                                                                                                                                                                                                                                                                                                                                                                           2、建立上门服务机制和“一站式”服务，开通QQ群延伸服务；全国统一设立了12366纳税服务热线电话，提供涉税咨询辅导投诉。

                                                                                                                                                                                                                                                                                                                                                                                                                           3、在大厅开通pos机刷卡缴费，可以使用各家银行卡缴费，通过大厅办理签约缴费，由任意银行账户支付税款。

                                                                                                                                                                                                                                                                                                                                                                                                                           4、推行办税服务厅标准化建设。全面整合窗口职能，科学划分功能区，环境整洁、标识明确、服务优质、和谐温馨的标准化办税服务厅。

                                                                                                                                                                                                                                                                                                                                                                                                                           5、7月初，委托州统计局城市调查队对全州国税系统开展了纳税人满意度和办税服务厅暗访调查。针对存在的问题，进行了通报并责成各单位认真整改。

                                                                                                                                                                                                                                                                                                                                                                                                                           6、8月中旬，纳税服务科与主管副局长一道，深入到古丈县局进行纳税人满意度调研座谈。

3              积极利用地区政策优势，向上争取税收政策优惠，用好现有政策。                                                                                                                                                                                                                                                                                                                                                  1、认真执行国家关于农民和农业生产单位销售的自产初级农产品免征增值税政策。贯彻落实《湘西自治州农产品收购加工业务增值税征收管理办法》，允许农业产业化龙头企业采取委托收购的方式收购初级农产品，解决企业大批量购进初级农产品进项抵扣问题。

                                                                                                                                                                                                                                                                                                                                                                                                                           2、全面清理了与吉凤工业园相关的税收优惠政策，形成二十一条优惠政策，为工业园企业减负，提升了企业竞争力。

                                                                                                                                                                                                                                                                                                                                                                                                                           3、于2011年2月份优化开具农产品免税发票流程，纳税人备齐资料后可在大厅直接开票，签字程序由国税部门内部流转办理。

                                                                                                                                                                                                                                                                                                                                                                                                                           4、部分县级政府已实现以实得财力对锰锌行业进行财政返还或奖励。

4              加大纳税政策、知识等方面的宣传力度，提高全民纳税意识。                                                                                                                                                                                                                                                                                                                                                       1、4月12日，联合州政府网、团结网、湘西生活网等网站，同步直播优化纳税服务主题局长访谈活动。在线答复纳税人涉税疑问180余个，征集纳税人意见建议10余条。

                                                                                                                                                                                                                                                                                                                                                                                                                            2、在《团结报》上刊登了《关于在全省开展国税发票有奖活动的通告》和《关于开展普通发票换版工作的通告》，印制《发票宣传手册》向广大纳税人发放。

5              州县国税部门要改进服务态度，杜绝脸难看、门难进、事难办等现象。                                                                                                                                                                                                                                                                                                                                              1、建立值班制度，确保正常工作日无缺岗、关门现象。如遇特殊情况，则采取提前1-2天公开通知的方式通知纳税人，并上报上级主管部门备案。

                                                                                                                                                                                                                                                                                                                                                                                                                           2、州局办税大厅简化办税环节，缩短办税时间，对涉税事项做到即来即办；统一着装上岗，设置星级服务标识牌，设置党员模范示范岗。

                                                                                                                                                                                                                                                                                                                                                                                                                           3、对全州8个县市局办税大厅工作人员进行了礼仪培训，调整充实了大厅人员，进行纳税服务咨询业务考试，对单笔业务操作实施限时办结。

                                                                                                                                                                                                                                                                                                                                                                                                                           4、全面开展创建星级办税服务厅活动，推行纳税服务评价系统。今年力推花垣局、永顺局达到四星级办税服务厅，其余6个县市局达到三星级办税服务厅。

6              加强税收征管基础工作。一是税收稽查案件质量不高，要注重案件质量，提高征管水平，减少税收稽查诉讼。二是帮助吉首市局解决办公条件不好的问题。三是积极向上建议在全州县市成立直属分局，便于县市域的纳税工作。                                                                                                                                                                                                      1、严格办案程序，规范办案过程，做好重大案卷的备案工作，做好重大案件的移交工作。

                                                                                                                                                                                                                                                                                                                                                                                                                           2、深入开展发票打假专项行动。推进对虚假发票“买方市场”的治理工作，开展对医疗器械、药品供应商、重点工程项目的专项检查，将发票打假工作与各项专项整治有效结合。

                                                                                                                                                                                                                                                                                                                                                                                                                           3、已向省国税局请示改善吉首市局办公条件，积极向州委、州政府汇报寻求支持，同时已向上请示成立乾州分局。

7              提高对税控收款机的管理水平。我州当前使用的税控收款机质量差、售后服务跟不上，影响正常经营，要求向上反映取消该机每年180元的年费和每月80元的管理费。                                                                                                                                                                                                                                                           1、加强对税控服务商督导，要求张贴公开服务承诺，开通服务专线电话，提供免费咨询。

                                                                                                                                                                                                                                                                                                                                                                                                                           2、监督税控服务商按照规定标准收取服务费，并按照服务承诺做好售后服务，对超标准收费或未履行服务承诺的，追究其违约责任。

8              要进一步完善网上电子纳税工作。                                                                                                                                                                                                                                                                                                                                                                              1、电子申报已设定为遇法定节假日顺延，另外还开通预约延时服务。

                                                                                                                                                                                                                                                                                                                                                                                                                           2、规定航天金税系统缴费期满后仍能续用2个月，纳税人使用的涉税系统出现任何问题，都可以向提供服务的公司反映要求解决，同时也可以直接向国税部门反映，由国税部门督促公司限时解决。

                                                                                                                                                                                                                                                                                                                                                                                                                           3、积极收集金税系统存在的问题，及时上报上级国税部门解决。

                                                                                                                                                                                                                                                                                                                                                                                                                           4、纳税人可自由选择电子申报或手工申报的权利。

9              要加强对企业纳税工作的指导。                                                                                                                                                                                                                                                                                                                                                                                1、3月份对企业进行了一次全面的企业所得税业务培训。

                                                                                                                                                                                                                                                                                                                                                                                                                           2、针对大、中小型企业、新办企业、重点税源企业等不同企业，突出重点，提供个性化的企业所得税纳税服务。

10             要多关心干部职工的工作和生活。一是积极向省局反映，解决州县市老同志的政治待遇。二是国税实行的工作零差错和有效投诉责任追究制，干部思想压力大，要采取有效的减压措施。三是要定期开展文体活动，加强与县市交流和沟通。四是要加强老干工作，组织开展一些考察和文娱活动。五是要树立国税系统身边的好典型，加大宣传力度。六是要积极同交警部门联系，在州局门前设置交通缓行带或其他警示标志，提高安全出行系数。          1、已向省局反映，争取上级多向基层倾斜，解决基层一线同志的职级待遇和州、县（市）局老同志的政治待遇。     

                                                                                                                                                                                                                                                                                                                                                                                                                           2、每季以工会小组为单位开展一次积极向上的户外文体活动，缓解干部工作压力。

                                                                                                                                                                                                                                                                                                                                                                                                                           3、开展老干文体娱乐活动，今年截至7月份已开展游园、门球赛、古城游等活动7次。

                                                                                                                                                                                                                                                                                                                                                                                                                           4、在建党90周年之际，配合创先争优活动，全州国税系统评选出优秀国税工作者50名，优秀岗位能手20名，学习标兵10名，“四优”办税服务厅4个，学习型班子3个，优秀党员3人，优秀党务组织工作者2人，召开大会进行了公开表彰奖励。

                                                                                                                                                                                                                                                                                                                                                                                                                           5、已向吉首市人民政府、州交警队、州公路局反映国税局路段存在的安全隐患。

11             加大对干部职工教育培训力度，提高国税系统人员素质。                                                                                                                                                                                                                                                                                                                                                          1、全州国税系统已举办各类培训21期，培训干部1000余人次；州局机关科室举办培训13期，培训干部200余人；选送4名处级干部参加总局培训，10名同志参加了科级干部任职培训。

                                                                                                                                                                                                                                                                                                                                                                                                                           2、开展了“书香国税”读书演讲系列活动、 “党史知识”竞赛活动、“新境界”国税摄影、书画等税务文化活动。

                                                                                                                                                                                                                                                                                                                                                                                                                           3、制定下发了《干部教育培训实施办法》对干部学历教育、网络培训考试、业务竞赛和执业资格的考取都作了奖励的规定。

12             领导干部要以身作则，做好表率，要实行责任追究，下面的工作人员发生问题要追究领导责任。                                                                                                                                                                                                                                                                                                                        1、4月份州局发文规范了全州国税系统个人操办宴请事宜，规定领导干部除婚丧嫁娶事宜外，一律不得举办宴请，也不得借他人名义公开宴请。

                                                                                                                                                                                                                                                                                                                                                                                                                           2、8月份，州局领导干部对照《廉政准则》撰写了报告。

 序 号    公开评议意见                                                                                                                                                                                                                                                                                                                                                    整改工作落实情况

1              我州农村农民搭乘拖拉机的现象比较普遍，安全隐患大。农机部门加强对拖拉机、中型农业机械的安全监理、认证和管理，进一步加大农用车特别是乡镇拖拉机非法载客的执法和监管力度，广泛开展平安农机创建活动并建立长效机制，统一配备农机监理车辆。                                                                                                                            1、按照《湘西自治州安全生产监督管理职责规定》（州政办发[2010]60号）文件规定，层层签订了安全责任状，实行了目标管理量化考核，配合交警、安监等部门开展了联合集中整治活动，查处了拖拉机非法载客等违法违章行为，全州农机安全事故为零。

                                                                                                                                                                                                                                                                                                                                                                               2、加大了农机安全宣传力度，开展了宣传教育活动23场次，发放宣传资料3100份，对平安农机示范创建工作纳入了目标管理。

                                                                                                                                                                                                                                                                                                                                                                               3、州本级财政安排落实了安全生产经费预算42万元，向上争取了两台农机监理执法车辆。

2              要为我州积极争取农机推广优惠政策。一要争取更多适应我州山区农民需求的中、小型农机具入库。二要争取农机推广和农机监理的工作经费列入同级财政预算。三是要积极向上争取农机燃油费的补贴以及抗旱资金。四是帮助吉首市向上争取一些中小农具的购机补贴政策。                                                                                                                1、上半年已争取购机补贴资金1790万元，下半年争资720万元，全年购机补贴资金达2510万元。

                                                                                                                                                                                                                                                                                                                                                                               2、已争取到适应我州的小型机具列入国家、省推广机具。

                                                                                                                                                                                                                                                                                                                                                                               3、已争取增加农机监理项目经费10万元。

                                                                                                                                                                                                                                                                                                                                                                               4、帮助吉首市向省争取到中小型农机列入了补贴机具。

                                                                                                                                                                                                                                                                                                                                                                               5、已争取州县财政补贴抗旱柴油225吨。

3              现有的购机补贴工作存在一定的不足，购机农民没有真正得到实惠。要认真落实农机购机补贴政策。一是积极向省争取在每年的春耕前公布农机补贴项目名单和标准，确保不误农时。二是严格审查、选择诚信守法的销售商作为补贴销售点，对享受农机补贴的机具价格要公开透明，同时加强监管和检查力度，并建立惩处机制。三是加大对农机补贴对象的审查力度，防止虚报套取补贴资金。          1、局领导带队对农机购机补贴开展调研，督查购机补贴项目落实情况。

                                                                                                                                                                                                                                                                                                                                                                               2、加强了对农机销售市场的监管，对机具价格严格按照有关规定和标准实行，经过抽检，补贴机具没发现乱涨价行为。

                                                                                                                                                                                                                                                                                                                                                                               3、已向省建议明年春耕前公布农机补贴目录。

                                                                                                                                                                                                                                                                                                                                                                               4、对购机补贴程序严格审查，加强了对经销商的监管，向省建议保留遵纪守法、服务到位的农机补贴销售商，取消违法违规销售商。

                                                                                                                                                                                                                                                                                                                                                                               5、在对购机补贴项目的审查中，农机纪检监察部门履行了职责，对项目实施全过程予以监督，确保了购机补贴项目的顺利实施。

4              我州农业机械化水平与发达地区相比差距大。要针对我州实际，加快农机装备升级步伐，突出推广符合山区农业生产特点的小型农机，不断提高我州农业生产机械化水平。                                                                                                                                                                                                          今年上半年来，共引进推广农民需要的粮食生产和产业化服务各类机具8300多台，下半年重点推广粮食收割机、新型柑桔保鲜包装机等，满足农民购机需要。

5              推进乡村农机合作组织建设。农机推广服务要借鉴先进经验，坚持农机服务和农业生产相结合，建立快速高效的市场化、专业化农机推广服务体系。                                                                                                                                                                                                                              1、1-7月，全州新扶持农机大户95户。重点引进推广了插秧机等新机具。

                                                                                                                                                                                                                                                                                                                                                                               2、建立和完善了阿香、金穗等农机专业合作组织。

                                                                                                                                                                                                                                                                                                                                                                               3、进一步完善了县农机推广站的服务设施，在全州的农机社会化服务中发挥了引领和示范作用。

6              要加强农机使用技术培训。要建立和强化农机培训服务体系，加大对农机操作手的培训力度。选择若干有推广价值的农机项目，建立示范基地，以点带面发挥示范效应。                                                                                                                                                                                                            1、今年，吉首、永顺、凤凰、古丈、保靖县已建成拖拉机驾校5所。

                                                                                                                                                                                                                                                                                                                                                                               2、为建立和强化农机培训服务体系，加大对农机操作手的培训力度，强化了培训和宣传措施，采取多种形式，送技术送资料下乡，推进了农机使用技术的普及。

                                                                                                                                                                                                                                                                                                                                                                               3、已召开水稻机械化育秧现场会、水稻机械化插秧现场会、农业工程机械现场演示会。

7              当前我州农机维修服务滞后，维修网点少而且零配件库存不足，损坏后难以修复。一要做好新型农机具的维修和跟踪服务，特别是加强易损件的储备。二要进一步加强我州维修队伍的建设。                                                                                                                                                                                          1、督促了生产厂家和经销商搞好农机具的售后三包服务。

                                                                                                                                                                                                                                                                                                                                                                               2、农机主管部门举办了培训班和现场示范培训，发挥了农机服务网络的培训作用。

                                                                                                                                                                                                                                                                                                                                                                               3、开通了农机110维修服务热线。同时要求乡镇农机员协调搞好农机具的维修。

8              加强对农机经销商的监管。对农机销售单位实行定点挂牌管理 ，对大宗农机商品采取政府采购。加大对农机市场的整合力度，争取州内建一个规范的农机超市。                                                                                                                                                                                                                   1、加强了对农机经销商的监管，对全州的农机经销商进行了全面检查，实行挂牌管理 ，督促明码标价销售。

                                                                                                                                                                                                                                                                                                                                                                               2、在补贴机具的销售中，农机主管部门加强监管，严格审查，严格按农机购置补贴政策和补贴目录实施农机补贴。

                                                                                                                                                                                                                                                                                                                                                                               3、筹建湘西农机超市在调研规划中，力争明年建成。

9              充分发挥农机研究所技术创新的作用，要联合相关科研单位、农业生产企业，有针对性的研发、引进、生产适合我州山区农业生产和农业产业化需求的中小型农用机械。                                                                                                                                                                                                            州农机研究所已研制了一种机耕、插秧、收割多功能农田作业机，正在试验示范中。

10             许多农户有购机愿望，但因资金不足难以实现，希望农机部门与相关部门进行协调，加大对农户实行购机小额贷款支持。                                                                                                                                                                                                                                                      已召开会议部署，宣传了相关政策。

11             现有的应急处理能力较差，应建立应急处理预案，确保问题发生后能及时处理。同时要加强与相关部门联系，做好协调工作。                                                                                                                                                                                                                                                  1、今年的严重旱情中，农机部门深入旱区调研指导抗旱，全州农机干部下基层2327人次。

                                                                                                                                                                                                                                                                                                                                                                               2、在农机抗旱中，加强了领导，落实了责任制。

                                                                                                                                                                                                                                                                                                                                                                               3、加强了与防汛抗旱、农业、气象、石油等部门的协作。

                                                                                                                                                                                                                                                                                                                                                                               4、启动了抗旱应急预案，增强了抗旱快速反应能力，积极开展了农机维修和抗旱服务。

12            要尽快安排政务服务窗口人员，恢复窗口正常服务。                                                                                                                                                                                                                                                                                                                   根据省政府第249号令规定，拖拉机等农业机械及其驾驶人的牌证核发行政许可事项已下放到县市，州局相关业务量大量减少，但在州政务窗口始终保持有业务人员常驻。

13             要提高农机系统人员素质。一要优化局机关人员结构，大力引进高层次管理人才和农机技术研发人才。二要加强继续教育和业务技能培训，提高现有人才素质。局班子要进一步增强活力，加大凝聚力。                                                                                                                                                                                1、公开选拔了一名高学历人才。

                                                                                                                                                                                                                                                                                                                                                                               2、选派了11名干部参加国家、省、州等相关部门组织的技能教育培训活动。

                                                                                                                                                                                                                                                                                                                                                                               3、积极鼓励支持干部参加更高学历的学习教育，提高干部的工作水平和综合素质。

                                                                                                                                                                                                                                                                                                                                                                               4、加强学习，增进了班子的沟通和交流。

14            要加强老干工作。对离退休的相关政策要及时进行传达，有关老干政策要落实到位。多组织离退休人员开展一些学习考察活动，对高龄、多病的离退休老同志要多关心。                                                                                                                                                                                                              1、根据州组发[2011]16号文件，办理了提高离休干部的生活补贴标准和扩大发放范围工作。

                                                                                                                                                                                                                                                                                                                                                                                2、邀请老干参加局机关开展的相关政治学习活动，组织老干开展力所能及的文体、考察活动。

                                                                                                                                                                                                                                                                                                                                                                                3、“七·一”期间开展离休干部慰问。

 　　州直党政机关干部作风评议办公室

　　2011年8月31日