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　　州工商局针对公开评议批评、意见和建议的整改措施 　　为切实改进我局机关干部作风， 针对公开评议提出的批评、意见和建议，特制定以下整改措施，敬请社会各界和人民群众对我局整改情况进行监督。                                                                                                                  湘西自治州工商局  

　　2012年4月13日 序 号    群众评议意见、建议                                                                                                                                                                                                                                                                                                                                                                      整改措施                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       整改时限                      责任科室                     责任人                  责任领导    督办领导

6        要进一步加强对市场的监管和执法力度。一是加大对事关民生的假、伪、劣产品的查处力度。如：地沟油、霉变大米、黑心棉、食品添加剂、假农资种子化肥等等，确保人民群众吃得放心，用得安心。二是加大对无证经营的黑网吧、非法传销活动的处罚及打击力度。三是加大对学校、农村城乡结合部等地区过期、变质食品的查处力度。四是对销假、制假的团伙或个人要按照国家相关规定进行处理，并依法追究法律责任。    1、每月对食品、农资市场进行定期或不定期巡查，特别是对学校周边、城乡结合部的食品经营户加大巡查力度，并建立巡查台账，对于制售假、伪、劣产品的个人和团伙予以严厉查处。2、3-4月配合相关部门继续抓好人力资源及中介机构的清理整治工作；3、7-8月开展对黑网吧的整治工作； 4、继续抓好一年两次学校周边环境治理工作：第一次3-4月，第二次9-10月； 5、5-9月继续开展无照经营的清理工作。                                                                                                                    12月31日                      食品科 企监科     消保科     杨家芳杨雁程 田   明    张远胜      杨序清

7        发挥好对商标、广告的监管职能。一是积极指导和支持湘西地区有实力的企业争创著名商标、驰名商标工作。二是进一步加大对已创的著名商标、驰名商标品牌的管理工作力度。近期还要加大对永顺老司城“申遗”工作的支持力度。三是加大对虚假广告、不实广告的查处力度，制定严格的广告审查程序，进一步规范我州的广告市场                                                                                    1、积极完善商标“十二五”规划。年内完成“湘西吊脚楼”等14件地理标志集体商标的申报工作，培育指导“土家人”、“天下凤凰”、“天下第一漂”开展创建中国驰名商标和“金湘水泥”等9个商标创建湖南省著名商标。2、加强湘西酒鬼酒、花垣三立、古丈毛尖、吉首湘泉及保靖“黄金茶”等五个商标使用的指导及保护力度。3、积极支持配合永顺县政府和文化部门对永顺老司城“申遗”的工作。 4、加大商标行政保护力度，加强对已申请注册的管理引导工作，特别是对驰名商标认定和保护。5、继续开展虚假违法广告专项整治。    12月31日                      商广科                       向自成                  杨兆宏      杨序清

8        要采取多样化的措施和方法，为地方经济的发展保驾护航。一是积极向上级部门反映，尽快在湘西经济开发区设立工商直属分局。二是核准招商引资项目时，要敢于坚持原则，在政策许可的范围内尽量为企业提供支持。三是对上市商品的抽检，要减少州、市重复检查，实行统一归口抽检。                                                                                                                          1、进一步向省局、省编办汇报，争取尽快批准成立湘西自治州工商局吉凤经济开发分局。2、严格按有关规定，统一安排商品抽查、检查，避免州县二级工商部门重复检查、抽查。3、对重点招商引资项目和企业进行“全方位、零距离”的跟踪指导服务。                                                                                                                                                                                                                                                                7月31日                       法规科 注册分局              石   虎杨世明余明书     张潇岳      杨序清

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9        进一步规范对个体经营户的管理工作。一是对个体经营许可证的期限管理，实行长期与短期相结合的方式，减少换证成本，方便个体经营户。二是出台一个关于小作坊、小餐饮、小旅馆的管理办法，在卫生、安全设施等方面制定出具体标准。                                                                                                                                                                    1、按照属地监管原则，以工商所管辖区域为范围，全面建立健全“经济户口”，个体工商户实行四年一次换照； 2、根据《食品安全法》的有关规定，搞好调研，与食安委、药监、卫生等单位协调，积极向上级汇报出台小作坊、小餐饮、小旅馆的管理办法。                                                                                                                                                                                                                                                            7月31日                       法规科监管科                 石  虎杨雁程            张远胜      杨序清

10       积极向上级部门争取资金支持，帮助县市局解决一些具体问题：一是需对现有的检验、检测设备进行更新换代，并加大对综合性专业检测人员的业务培训、引进工作。二是部分县市局办公设备陈旧、老化，已严重影响日常工作，请州局给予统筹解决。                                                                                                                                                            1、积极向上级部门争取项目和资金，充实基层县局检测设备，逐步建立健全检测机构。同时，向州委州政府汇报，争取食品检测的专项经费。2、下半年开展食品检测工作人员培训，进一步提高检测人员业务能力和水平。 3、积极向省局报告，请求拨付专项经费维护县市局办公设备。                                                                                                                                                                                                                                     1-2、10月31日                 食品科培训中心               杨家芳孙吉娥            张潇岳      杨序清

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11       要对有关前置许可办理的单位和部门加强联系沟通，统一思想认识，顺利实现工商登记。                                                                                                                                                                                                                                                                                                          对于注册登记工作中出现前置许可的有关问题，加强与质监局、药品与食品监督局、卫生局等前质审批部门联系沟通，形成共识，做到规范、统一、高效的办事流程。                                                                                                                                                                                                                                                                                                                                             12月31日                      法规科注册分局               石  虎杨世明            杨兆宏      杨序清

12       州局要向上级部门反映、解决好工商系统干部的津补贴、二次医保等问题。要多关心老干部的退休生活，适当组织一些外出学习、参观活动。                                                                                                                                                                                                                                                             1、已向省局报告，积极争取少数民族地区津补贴到位以及解决二次医保问题。2、年内组织离退休人员到周边地区学习、参观。                                                                                                                                                                                                                                                                                                                                                                              10月31日                      人教科财务科老干办           谌  涛吴勇军游朝晖      张潇岳      杨序清

序 号    群众评议意见、建议                                                                                                                                                                                                                                                                                                                                整改措施                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     整改时限                   责任科室                                              责任人                                  责任领导    督办领导

1        要加大对工商法律、法规等知识的宣传工作力度。                                                                                                                                                                                                                                                                                                      1、通过开展3·15知识产权宣传周、12·4法制宣传日等活动及电视、电台、报纸新闻媒体等平台加大宣传力度。2、继续深入开展“四型两化”工商联络员活动，建立企业档案，主动到企业进行法律法规知识讲座和宣传。3、利用湘西红盾网、简报、墙报、展板及培训、讲座等方式宣传工商的政策和相关知识。                                                                                                                                                                                                                                                                                                                            12月31日                   法规科                                                石   虎   孙吉娥                        杨慧平      杨序清

2        要加强机关干部作风建设，切实提高工商队伍的整体综合素质。一是个别工商干部的特权思想、衙门习气严重，服务态度差，办事效率低。二是个别工商干部存在吃、拿、卡、要，以及不给好处不办事，给了好处乱办事等不良现象。三是个别基层工商所管理人员有向小企业及商贩搞资金摊派的行为。要加强对工商干部的党纪、政纪、法纪教育，严肃查处违法违纪人员。            1、制定印发《湘西自治州工商行政管理局加强作风纪律建设的意见》，进一步加强全州工商系统干部队伍作风建设，改进工作作风。2、开展“走访群众听民声，深入基层解难题”作风建设主题活动,干部深入联系基层、农村,为他们解决实际困难。3、采取定期不定期重点对“搭车收费”、吃、拿、卡、要等违纪违规行为进行明察暗访，对违纪行为予以严肃查处。                                                                                                                                                                                                                                                                            10月15日                   监察室                                                李显芝                                  杨慧平      杨序清

3        要大力营造规范有序的市场竞争、发展环境，一是充分运用和着力打造湘西红盾信息网这个平台，实现网上注册、网上核准、网上年检和网上登记预审等便民措施。二是对符合相关法律条例规定及材料、手续齐全的申请要求，要做到当场受理，当场登记。对申请材料不齐全的办证要求应当予以说明，并一次性告知所需要补充的材料和手续。                                      1、在湘西红盾网站公布本系统有关收费项目； 2、加强在州局信息网站公布重大政务事项；3、进一步宣传电子网上注册、核准、年检和登记预审等网上政务系统，方便群众办事。4、进一步落实便民措施：凡申请材料齐全,符合法定形式的,当场受理，当场作出是否准予登记的决定。当场发照。5、领照时间由法定的10个工作日缩短为2个工作日。并对州内重点企业、省级经济开发区入园企业、改制企业，重大招商引资的项目提供上门指导服务。                                                                                                                                                                                                    1-3、5月31日               注册分局                                              杨世明杨雁程马   兰龙远胜               杨兆宏      杨序清

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        4、已落实                  监管科     外资科  信息中心                                                                                   

4        积极履行部门职能。定期或不定期的联合职能部门组织开展食品安全、农资打假、保护知识产权、打击霸王条款、清理取缔无照经营等专项整治活动，为我州经济健康、快速发展创造良好的软环境。                                                                                                                                                                    1、以违法添加非食用物为重点，开展食品市场整治。 2、以农资市场为重点，集中开展农村市场整治，查处一批坑农、害农、损农案件。3、以澄清经济户口底数为重点，集中开展查处取缔无照经营专项整治，拉网式开展市场主体普查，全面摸清市场主体底数，动态掌握本辖区内在业和停歇业情况。 4、以打击商标侵权、制假售假为重点，集中开展打击侵犯知识产权和制售假冒伪劣商品专项整治。 5、以推广合同示范文本和规范监管格式条款为重点，集中开展打击合同“霸王条款”专项整治。                                                                                                                                                       12月31日                   公交分局                                              彭  燎向自成杨家芳杨雁程田  明黄永文    杨兆宏      杨序清

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   商广科  食品科  监管科  消保科  市场分局                                                                      

5        工商部门要认真、及时地受理群众的投诉和举报。一是扎实做好曝光台、举报箱、举报热线的工作，让举报和投诉更加简单、便捷。二是对群众的投诉和举报，做到件件如实登记，件件及时回复，要把受理举报和投诉工作作为日常工作的重点。三是积极创建一个覆盖全州上下的消费维权网络，对重大消费投诉及较复杂的消费纠纷要及时地妥善处理，切实保障消费者的合法权益。    1、依托工商网络资源，加大消费维权的信息化建设力度，加强凤凰、吉首、永顺、古丈等重点旅游区和农村消费维权工作力度，按照“纵向到底、横向到边、覆盖城乡、方便群众、指挥灵敏、处理即时、高效务实”的要求，建立起统一指挥、分工协作、上下联动的申（投）诉举报网络体系。2、加快凤凰县工商局旅游市场监管系统的建设步伐，确保10月1日前开通。进一步推进快捷式消费维权，提高消费维权的工作效率,在第一时间受理、第一时间分流、第一时间查办消费者申诉举报，做到“有诉必接、有案必查、有查必果”。3、确保工商12315业务平台在线率达到100%，工商12315系统数据完整率达到98%以上，消费者申投诉调处成功率、满意率不低于90%。    12月31日                   12315指挥中心                                         陈小敏                                  张远胜      杨序清

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